Transformation, Strategy & Research Consulting Services in Boston, MA

Our INNOV8 process helps organizations grow their business by unifying the approach to business.

An 8-step process whereby any company, in any industry and with any budget can begin to align its current efforts, budget, processes, people, platforms and data to remove the variables that undermine customer satisfaction and overall success.

No matter which stage of your lifecycle and needs, our INNOV8 process outlined below provides a logical pathway to solve problems previously thought of as "showstoppers" for internal teams or vendors to tackle alone.

Immerse

Becoming an extension of your team starts with our immersion into your business.

It's about listening to your goals, challenges and frustrations.
Connecting the dots to reveal how these stories manifest themselves in the performance of your business.
Establishing a 360 degree view of your world.

Validate

There's a big difference between "thinking you know what your customers think" and "knowing what your customers believe".

In this stage, we actively seek to:

Validate your internal hypothesis about your customer's motivations
Uncover external factors which contribute to their buying behavior
Explore the relationships they have with their own customers that impact their relationship with you

Prioritize

While all customers are special, the actual behavior of your customers can vary greatly.

In this stage, we examine the behavior of each customer segment across a variety of factors including but not limited to:

What they buy
When they buy
How often they buy

Connecting the "profile" of a customer with the "value" that customer represents to the business is the final pre-requisite for a successful transformation strategy.

Strategize

With a unified vision & understanding of your most valuable customers, it's time to bring the strategy to life.

In this stage, our focus is:

To design a Strategic & Tactical Plan that maximizes your strengths while also finding opportunities to position perceived weaknesses into differentiators where applicable.
Maintaining continuity of vision by integrating relevant stakeholders throughout the process.
Continuously evaluating the merit of strategic decisions against their ability to satisfy the needs of your most valuable customer segments.

Unify

With unified goals and strategies, we're able to better see the gaps, redundancies and misalignment in your current processes and technology platforms.

In this stage, our goal is to:

Finalize an integrated plan for technology investment & consolidation
Logically arrange the new technology plan into an integrated roadmap
Refine business, functional & data specifications for implementation
Liaise with your IT Department to ensure all parties are strategically & tactically aligned

Align

In-house or outsourced? We guide you to the right answers & provide the support you need to build a stable of reliable vendors.

In this stage, we jointly align resources, roles and responsibilities:

Workforce Planning
Workforce Shaping
Process Creation Support
Transformation Educational Content & Workshops
Vendor Sourcing

Implement

Unlike traditional consultants that hand you a strategy and head for the exit, we continue to work alongside you throughout execution.

In this stage, we provide ongoing support:

Cohesive Communication Strategy Across the Organization
Consensus Waypoints throughout the Process
Vendor Management

Innovate

With your metamorphosis complete, its time to put the right support structure in place insuring the benefits of your transformation endure.

In this stage we:

Work together to determine which activities from the INNOV8 process should continue perpetually or periodically
Jointly gauge the viability of whether ongoing activities & functions can be accomplished in-house as opposed to externally
Provide a series of recommendations & high level plan to ensure that your organization has the resources it needs to thrive now that your metamorphosis is complete.

Organizational Change
Business Transformation

Our INNOV8 process helps organizations grow their business by unifying the approach to business.

Immerse

A "Top Down, Outside In, Customer Out" Approach

Validate

Customer Experience Profiles & Insights

Prioritize

The Key to Organizational Alignment

Strategize

A Strategy & Tactical Plan Built to Suit

Unify

Say Goodbye to Useless Technology

Align

Configured for Sustained Success

Implement

When the Rubber Meets the Road

Innovate

Your Perpetual Copilot

Change is inevitable. Progress is a choice.

Have the Courage to Prioritize Progress.

Company

Services

Location

Organizational Change Business Transformation

Our INNOV8 process helps organizations grow their business by unifying the approach to business.

Immerse

A "Top Down, Outside In, Customer Out" Approach

Validate

Customer Experience Profiles & Insights

Prioritize

The Key to Organizational Alignment

Strategize

A Strategy & Tactical Plan Built to Suit

Unify

Say Goodbye to Useless Technology

Align

Configured for Sustained Success

Implement

When the Rubber Meets the Road

Innovate

Your Perpetual Copilot

Change is inevitable. Progress is a choice.

Have the Courage to Prioritize Progress.

Organizational Change
Business Transformation